If your note 3 android phone menus are frozen, unresponsive or you are going to sell your device and want to delete all personal data stored on mobile phone. Follow this post to hard reset Samsung Galaxy Note 3. Performing factory/hard reset means wiping everything stored on your mobile phone internal storage such as: applications, files, downloaded content, ringtones, images, settings, contacts etc. Anything you have stored on a microSD card and SIM card will be safe, but you should backup anything you have on your phone's storage that you do not want to lose.